Customer Rights


Dear customer,

You can present your complain-requests and receive information about your complains or learn internal regulations of complain-requests by  

      • Sending an E-mail message to info@kamurj.am 
      • Calling to the following telephone number  (374 11) 270000 
      • Sending a letter to the head office of “KAMURJ” UCO CJSC, 123 Sebastia, Yerevan 0032

 



The Company works from Monday to Friday;

Working hours: from 9:00 a.m. to 18:00 p.m.

Lunch break: 13:00-14:00

Free days/ weekend: Saturday, Sunday

 

The details of customer claim-requests to “Kamurj” UCO Organization are presented in the following documents

          • Procedure of inspection of complain-suggestions presented by the customers 
          • Complain-suggestion form
          • Explanatory report on disputes solution.

 

The company on your demand will provide you internal regulations of accepting and investigating claims/ requests. We would like to inform that your rights may be defended both through court and financial system regulator (after presenting complain-suggestion form).


FINANCIAL SYSTEM MEDIATOR

Mediator` Piruz Sargsyan 
“Elite Plaza” Business Center, 7th floor

15 Khorenatsi str., Yerevan 0010, Armenia

tel. (374) 60-70-11-11
fax (37410) 58-24-21

E-mail info@fsm.amwww.fsm.am

  • Complain-suggestion form  - PDF
  • Procedure of inspection of complain-suggestions presented by the customer against the Company - PDF 
  • Explanatory report on disputes solution - PDF