Customer Rights


Dear Customers,


You can submit Your complaint and  get information concerning them, or get acquainted with the internal rules of the Complaint Application Procedure in the following ways:

    by calling  (+374 11) 27 00 00 number

    by writing to official E-mail address

    by hand at the Head Office or any Branch

    by Postal service, at the following addresses:


     “KAMURJ” UCO CJSC Head office, Yerevan 0033, Kalents 11



Customer Complaints Review and Examination Procedure of  “KAMURJ” UCO CJSC is presented in the attached documents:

“Customer Complaints Review and Examination Procedure”; “Application for Property Claim Complaint”; and “Application for Non-Property Claim Complaint”. 


At Your request, the Company will provide the internal rules for dealing with complaints and examinations. We also inform You that Your rights can be protected both in Court and through the Financial System Mediator (after filing a complaint).

“What to do if you have complaint?”  PDF

Application for Non-Property Claim Complaint  PDF

Application for Property Claim Complaint  PDF

Customer Complaints Review and Examination Procedure  PDF


Office of the Financial System Mediator

Mediator: Vazgen Mnatsakanyan

Address: RA, 0010, Yerevan, M. Khorenatsi St., 15

“Elite Plaza” Business Center, 7th floor

Tel.: (+374 60) 70 11 11

Fax: (+374 10) 58 24 21

E-mail address:



Working days are:

Monday - Friday, 9:00-18:00

Lunch Time: 13:00-14:00

Weekends: Saturday, Sunday