Customer Rights

Dear customer,

You can present your complain-requests and receive information about your complains or learn internal regulations of complain-requests by  

      • Sending an E-mail message to 
      • Calling to the following telephone number  (374 11) 270000 
      • Sending a letter to the head office of “KAMURJ” UCO CJSC, 11 Kalents, Yerevan 0033


The Company works from Monday to Friday;

Working hours: from 9:00 a.m. to 18:00 p.m.

Lunch break: 13:00-14:00

Free days/ weekend: Saturday, Sunday


The details of customer claim-requests to “KAMURJ” UCO Organization are presented in the following documents

          • Procedure of inspection of complain-suggestions presented by the customers 
          • Complain-suggestion form
          • Explanatory report on disputes solution.


The company on your demand will provide you internal regulations of accepting and investigating claims/requests. We would like to inform that your rights may be defended both through court and financial system regulator (after presenting complain-suggestion form).


Mediator` Vazgen Mnacakanyan 
“Elite Plaza” Business Center, 7th floor

15 Khorenatsi str., Yerevan 0010, Armenia

tel. (374) 60-70-11-11
fax (37410) 58-24-21


  • Complain-suggestion form  - PDF
  • Procedure of inspection of complain-suggestions presented by the customer against the Company - PDF 
  • Explanatory report on disputes solution - PDF